Do I need to do anything with my existing ticket?
Your current Space Theatre ticket to Grug is no longer valid. However, BASS will be automatically re-ticketing the event. You do not need to call BASS to action this process.
You should receive your tickets via post before 11/09/2020. If your address has changed since the time of booking, please call BASS on 131 246.
Can I purchase additional tickets?
Of course! If you have a current booking and would like to add additional tickets, please call BASS on 131 246 to ensure that any additional members of your party are seated with your group.
Why move Grug from the Space Theatre to the Dunstan Playhouse?
The Dunstan Playhouse has a larger capacity than the Space Theatre. The increase in the number of seats gives us greater flexibility (and more space) when adhering to the spaced seating configuration as directed by SA Health. This ensures that audience members can have peace of mind that physical distancing will be observed when attending a live performance of Grug.
The decision to relocate has been made due to the Federal and State Governments’ public health advice in dealing with the risk of spreading novel coronavirus (COVID-19) and the recent State Government release of the Roadmap for Easing COVID-19 Restrictions. More information can be found at covid-19.sa.gov.au.
Where will I be seated in the Dunstan Playhouse?
If you have a current booking, you will be automatically re-seated in the Dunstan Playhouse. You do not have to contact BASS to action this change. You will be allocated best available seating in the Dunstan Playhouse according to your time of booking. If you have any queries or access needs that require you be placed in a specific area of the theatre, please call BASS on 131 246.
If you are booking online, you can choose your seats via BASS’ booking system. Audiences must book in a checkerboard format but family groups with small children can sit together on the day of performance.
Will there still be Access performances for Grug?
Yes, there will be. The performance on Saturday 17 October at 2PM will be AUSLAN interpreted for deaf or hard of hearing audience members. The performance will also be Audio Described for blind or vision impaired audience members, with a sensory tour of the set taking place 1 hour prior to the performance.
How will social distancing requirements be enforced?
Audiences at the Dunstan Playhouse will be seated in a checkerboard layout. This allows all audience members to maintain the required distance from each other. However, family groups with small children will be able to sit together in groups of 4 maximum (where possible). It is recommended that groups with two or more adults sit in two small groups, with a seat spaced between them.
There will be one set left empty between groups and individuals to ensure there is adequate space between all audience members.
Is it safe to return to the theatre?
The decision to return to the theatre has been made due to the Federal and State Governments’ public health advice in dealing with the risk of spreading novel coronavirus (COVID-19) and the recent State Government release of the Roadmap for Easing COVID-19 Restrictions. More information can be found at covid-19.sa.gov.au
Adelaide Festival Centre will monitor adjustments to restrictions, and patrons will be notified of any changes. Up to date information will be available here.
What kind of health measures will there be in place at Adelaide Festival Centre?
Adelaide Festival Centre is working closely with SA Health to ensure that they are implementing best practice sanitisation procedures.
Current venue safety and sanitisation can be found on the Adelaide Festival Centre website.
What can I do to help keep myself and others safe?
There are several actions patrons can take to ensure a safe visit to the theatre:
- Maintain 1.5m physical distance between yourself and others in foyers
- Follow signage, sit in your designated seat and follow the advice of staff
- Wash your hands and use sanitiser regularly
- Cough or sneeze into your elbow and dispose of tissues responsibly
- Stay home if you feel unwell
- Download and use the COVIDSafe app
What should I do if I’m not feeling well ahead of the performance?
If you are feeling unwell, we ask that you do not attend the theatre. Please contact BASS on 131 246 to organise a refund.
We recommend keeping up-to-date and following advice from the Australian Government Department of Health, particularly regarding isolation protocol.
Will you be contact tracing, and do I have to provide my contact details?
The advice from SA Health at Stage 3 states that entertainment venues like cinemas or theatres are no longer required to keep a contact tracing record. We encourage visitors to download the COVIDSafe app to assist with rapid tracing.
What should I do if I want to get a refund for my ticket?
If you would like a refund for this event and you have physical tickets, please post them to BASS (GPO Box 1269) by 28/8/2020. For E-ticket holders, please email feedback@bass.net.au by 28/8/2020.
For further information contact BASS on 131 246.
